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AI Driven Solutions

Services

Make the repetitive work take care of itself.

Seven services that can be combined around your process. Everything is built inside your own Microsoft tenant, documented in plain English, and handed to a named owner on your side.

What the work looks like

The same invoice, before and after.

An illustrative invoice process. Automation handles the copying and routing; people keep approval authority and review uncertain matches.

Illustrative processAn invoice, from inbox to accounts.

Work by handOpen the attachment and type the invoice details.

With automationExtract the fields and check them against the purchase order.

Work by handEmail the budget holder, then chase a reply.

With automationSend an approval request to the right person in Teams.

Work by handCopy the approved figures into the finance system.

With automationPass approved records to finance and flag exceptions for review.

People keep approval authority. Uncertain matches go to a person. We measure the cost and volume before recommending a build.

Explore invoice automation and pricing

Process audit & automation roadmap

A costed map of where your team's hours actually go, and which processes will pay back fastest.

WorkshopsProcess mappingPlatform fit assessment

We shadow the people doing the work, time each step, and put a pound figure on the manual effort. What you get is a ranked backlog instead of a hunch. It includes the processes we recommend leaving alone, because automating them wouldn't pay.

What you get

  • Process maps for every workflow reviewed
  • Current annual cost in hours and pounds per process
  • Ranked backlog with estimated build effort
  • A written recommendation on what not to automate

Right for you if

You suspect there's waste but can't yet point at it with numbers.

Workflow automation

Approvals, notifications, document routing and system-to-system handoffs that run without anyone remembering to run them.

Power AutomateAzure Logic AppsSharePointTeamsDataverse

Repeated copying and routing are a good place to look for avoidable work. A flow watches for the trigger: an email, a form submission, a new row, a file landing in SharePoint. Then it does the twelve small things a person used to do, in order, every time, including the ones they forget on a Friday. Whether that runs on Power Automate or Logic Apps is a costing decision, not a preference. Power Automate where it sits close to your people and the licences you already hold cover it; Logic Apps where the volume is high enough that paying per run comes out cheaper. We'll show you the arithmetic either way.

What you get

  • Flows built in your tenant with proper error handling
  • Escalation and retry paths for when a step fails
  • Run monitoring so you can see failures before users do
  • Plain-English documentation for each flow

Right for you if

A named process runs the same way every time and takes someone hours a week.

Apps to replace spreadsheets and paper

Phone and tablet apps for the people who don't sit at a desk, and proper data behind them.

Power AppsDataverseSharePoint ListsPower Fx

Job sheets, site inspections, stock counts, timesheets, asset checks. Captured once, at the point it happens, with photos and signatures attached and validation that stops bad data getting in. The office stops retyping, and the spreadsheet stops being load-bearing.

What you get

  • Canvas or model-driven app, tested on the devices your team actually uses
  • Offline capture where there's no signal on site
  • Migration of the existing spreadsheet's data and rules
  • Role-based access so people see only their own work

Right for you if

Work happens away from a desk, or a single spreadsheet has become the system of record.

AI document processing

Invoices, purchase orders, delivery notes and application forms read automatically instead of by eye.

AI BuilderAzure AI Document IntelligencePower AutomateDataverse

Documents arrive in every format a supplier can invent. We train extraction against your real document set, match the results to your own records, and route only the exceptions to a person. You set the confidence thresholds with us. Anything the model isn't sure about goes to a human queue, not into your ledger.

What you get

  • Extraction model trained on your document set
  • Confidence thresholds and a human exception queue
  • Matching against POs, contracts or customer records
  • Accuracy reporting so you can see drift

Right for you if

Somebody reads and rekeys more than a hundred documents a month.

Copilot Studio agents

Low-code assistants that answer from your own documents and policies, and hand over to a person when they should.

Copilot StudioSharePointDataversePower AutomateMicrosoft 365

An agent grounded in your handbooks, price lists, product specs or service records, answering the questions your team asks each other twenty times a week, inside Teams where they already are. Scoped tightly on purpose: we'd rather it say 'I don't know, here's who does' than invent an answer that costs you a customer. Where it needs to do something instead of say something, it calls a Power Automate flow we've already built and tested. The agent decides; reviewed code acts.

What you get

  • Agent grounded on an approved, versioned source set
  • Published where your team works — Teams, Microsoft 365 Copilot or your site
  • Escalation to a human with full conversation context
  • Answer logging so you can audit what it told people
  • A review process for keeping sources current

Right for you if

The same questions reach your team repeatedly and the answers already exist in writing.

Custom AI agents on Microsoft Foundry

Pro-code agents for the jobs a low-code builder can't reach, with the evaluation harness that proves they work.

Microsoft FoundryAgent FrameworkAzure AI SearchDataverseApplication Insights

Some jobs need more than a grounded chatbot: several steps of reasoning, tools that reach into real systems, a model chosen for the task instead of whatever the platform defaults to. We build those on Microsoft Foundry: model selection, tool definitions, orchestration and tracing. The evaluation harness gets built alongside the agent, not after it. An agent you can't measure is an agent you can't safely change.

What you get

  • Agent with explicitly defined tools and scoped permissions
  • Evaluation set built from your real cases, run on every change
  • Tracing on every run — what it was asked, what it called, what it returned
  • Human-in-the-loop on any action that writes, spends or commits
  • A rollback path and a documented owner

Right for you if

You have a technical sponsor, the task needs several steps of judgement, and you need to prove the thing works before it touches customers.

Ongoing support & governance

Someone to call when a flow fails at 6am, and guardrails so your platform doesn't sprawl.

Power Platform admin centreCoE Starter KitAzure Monitor

Automations break when the things around them change. A supplier alters a template, someone renames a column, a licence lapses. We monitor runs, fix failures against an agreed response time, and keep the environment tidy: data loss prevention policies, environment strategy, licence review, and a register of what exists and who owns it.

What you get

  • Monitored run failures with agreed response times
  • DLP policies and environment strategy
  • Licence position reviewed quarterly
  • A maintained register of every automation and its owner

Right for you if

You have automations live, ours or someone else's, and no one whose job it is to watch them.

Copilot Studio or Foundry

Two different tools, and most people are sold the wrong one.

The honest answer is that most SMEs need Copilot Studio and are quoted for something far larger. We'll tell you which on the first call, including when it's neither.

Copilot Studio

Low-code
Right when
Answering questions from documents you already have, inside Teams, for your own staff or customers.
Wrong when
Multi-step reasoning, choosing between models, or anything you need to formally evaluate before it goes near a customer.
What it costs
Consumption-based. Usually the cheaper answer by a wide margin.
Who owns it after
An ops or service manager can own it after handover.

Microsoft Foundry

Pro-code
Right when
Several steps of judgement, tools reaching into real systems, a model chosen for the task, and evidence it performs before launch.
Wrong when
A straightforward FAQ over a SharePoint library. You'd be paying for control you don't need.
What it costs
Model and infrastructure costs on top of build. We size these before design starts.
Who owns it after
Needs a technical sponsor on your side and a named owner afterwards.

Agents that do things

An agent that can act needs a shorter leash than one that can only answer.

Most of the risk in agent projects arrives the moment the thing stops answering questions and starts changing records. So we treat autonomy as a setting, not a property. Every agent starts on the left of this scale and moves right only when its own logs justify the move.

  1. Reads

    Answers only

    Retrieves from an approved source set and replies. It cannot change anything, anywhere.

    Before moving here: A versioned, owned source set and an escalation path to a person.

  2. Drafts

    Prepares, a person sends

    Writes the reply, the quote or the record, then stops. Someone reviews it and presses the button.

    Before moving here: The reviewer can see what the agent used to decide, not just what it produced.

  3. Acts on approval

    Proposes, a named person approves

    Requests the action with its reasoning attached. Approval is a specific person against a specific limit, in Teams.

    Before moving here: Written limits — value, record type, who can approve what — agreed before launch.

  4. Acts alone

    Runs unattended, within limits

    Acts without asking, inside boundaries narrow enough that the worst case is recoverable and monitored.

    Before moving here: Weeks of clean logs at the previous level, a rollback path, and alerting on anomalies.

Every agent we build starts on the left of this scale. Moving right is a decision taken against the agent's own logs, in writing, with the client. It is never a launch-day setting.

Not sure which you need

Most people can't tell, and that's what the first call is for.

Describe the process that annoys you most. We'll tell you which of these it needs, roughly what it costs, and whether it's worth doing.

Book a discovery callSee pricing