For MSPs and IT partners
Your client asks for automation. You either turn it down or inherit it.
Power Platform depth is a different discipline from running a tenant, and hiring for it is slow. We build the automation, hand it to you documented, and stay out of everything else you sell.
The request itself is the account risk.
A client on your managed service asks for an approval flow, or an app to replace a spreadsheet, or something done with the invoices landing in a shared mailbox. Building it properly means Dataverse modelling, ALM pipelines and a security model. That is not the same skill set as endpoint management, and recruiting for it takes months.
So the request gets declined, or it gets built by a generalist and turns brittle six months later, on your reputation. Or the client finds a specialist themselves, likes them, and the conversation widens to who looks after the tenant.
We exist to close that third door. You keep the account, the client gets the automation, and the supplier who builds it has a written reason never to ask them about anything else.
The boundary
What we will not do, in writing.
The partner agreement carries a mutual non-solicit. It is a contractual term, not a matter of good manners, and it is the reason this arrangement is safe for you.
- Managed services, helpdesk, endpoint, identity, backup or security operations
- Licence resale or tenant administration
- Anything else in your line of business, quoted or unquoted
- Approach your client for work outside the scope you referred, during the engagement or after it
How an engagement runs
Six steps, and you are on every one that touches your client.
- 01
You flag an opportunity
A call, not a form. We say early when something isn't a fit. Automation that won't pay back gets declined, which protects your relationship as much as ours.
- 02
Joint discovery call
You are on it. We are introduced as your specialist, never as an independent supplier who happened to appear.
- 03
We scope and quote fixed
Two routes, and you pick per engagement: resell at your own markup, or we contract with the client and you take a referral fee.
- 04
We build in the client's tenant
You get read access to the environment throughout. Solutions are packaged so nothing depends on us being reachable.
- 05
You get the handover too
Documentation, a walkthrough session, and the DLP and governance notes your team needs to support it without ringing us.
- 06
We step back
Support requests go to you. We come back when you have the next one.
Commercial terms
Referral
15% of the first engagement, 10% on subsequent workWe contract with the client and invoice them. Fees are paid on collected revenue, within fourteen days of the client settling.
Resale
Your own markupYou contract with the client and invoice them. Our wholesale price is the published price less 20%.
You keep the support revenue either way, and it is not counted against the fee.
Worth a conversation
If you have a client asking for automation you would rather not turn down, tell us about it and we will say honestly whether it is worth building.
Start a conversation